Sykes Enterprises, Incorporated(Nasdaq: SYKE) is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.Entering the China market at the industry's very early development stage, SYKES was and is the first and only foreign-owned customer contact center in mainland China and has been setting new horizons for customer contact management in China ever since. Whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in China, SYKES China is enjoying steady growth and business expansion, managing about 1200 seats in Shanghai and Guangzhou together till now. Offering 9 languages support, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai,?Bahasa and Indian, SYKES enables US and Pan European businesses to expand their product and services throughout Asia Pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing. SYKES does the job every day around the world.?As of?April 2008, our operations encompass: 30+ years of experience 50+ global centers 32,000+employees 19 countries 30 languages? Publicly Held (NASDAQ “SYKE”) 2008 Revenues: $819.2 million 2008 Earnings: $60.6 million ($1.48 per share) 2008 Cash Flow from Operating Activities: $80.8 million?and Debt Free Our missionOur mission is to make our clients more efficient and more profitable while improving loyalty to their company brands. Our visionSYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients. China Awards2008 The Best China Outsourcing Top502007 The Most Competitive No.1 Brand of China Call Center Outsourcing2007 Software Enterprise2004-2007 China Best Call Center Outsourcer in Technical Support2005 China Best Outsourcing Customer Service Provider2004-2005 Superbrands – China2002-2003 In Appreciation of Excellent Economic and Export Performance 赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。 赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心最大的服务外包商之一，在上海和广州两地管理着超过1200坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、印度尼西亚语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。 我们的使命　　 使我们的每一位客户变得更加高效，获得更多的盈利，同时增强他们品牌的忠诚度。 我们的愿景　　 SYKES将成为全球行业的服务标准，这一标准是一套以价值为基础的、为客户量身定做的客户关系解决方案。 Sykes中国 2008：中国服务外包企业最佳实践五十强 2007：中国外包呼叫中心最具影响力第一品牌 2007：软件企业 2004-2007：中国最佳外包呼叫中心技术支持奖 2005：中国最佳外包呼叫服务机构 2004-2005：中国超级品牌 2002-2003：全国双优外商投资企业
英语实习生 English Internship (应届生) Job Description: -Answering incoming calls, faxes and emails relating to the programs supported (English); -Provide information about the programs supported to enable customers to access the programs and the associated benefits; -Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area; -Be willing to following the working time assigned by immediate supervisor. Requirement: -Proficiency & Comprehension of local languages to be supported (English); -Bachelor's Degree -CET-6 or above (English major is preferred) -Typing skills-minimum 40WPM;-Good verbal and written communication skills (to be verified via formal testing); -Strong demonstrated Internet navigation skills ;-A passion for Microsoft technologies;
日本顧客へのヘルプデスクエンジニア 業務内容 会社の顧客、販売会社へ電話による技術サポートの提供 顧客からの苦情処理や問い合わせに適切に対応 顧客のＥメールアドレスの修正、およびＥメールサポート プロフェッショナルな応対と専門知識でユーザーにシステムの問題解決案を提供する； 専門知識の強化しつつ顧客をハンドリング 顧客とのコミュニケーションを維持し、顧客にサービスプロセスを理解させる； 資格、適正技能： 日本語で流暢に会話できる方 日本語国際二級もしくは国際二級以上 MCSE資格を持つ方優先 積極的に、または状況にに応じシフト勤務が可能な方 日本においてのサービス精神に熟知している 取引先を大切にし、仕事の圧力に耐えられる方 粤语客户服务（工作地点:上海市） 工作职责： -通过语音或电子邮件向客户提供客户服务； -支持客户在使用产品时发生的技术问题； -遵守正确的客户服务解决步骤； -确保服务符合客户标准和品质要求； 工作要求： -大专以上学历，具有相关客服工作经验优先； -标准的粤语（广州生源优先）和普通话，良好英文W阅读，书写能力； -能熟练使用Microsoft Office（Word / Excel）； -具有团队合作精神，能够在压力下工作； -工作努力，以客户为本，有强烈的敬业精神